Refund policy
We design every piece with care and precision. If your purchase does not meet your expectations, you can return it within 14 days of delivery.
Returns must be sent within this period of 14 days.
Return conditions
To be eligible for a return, items must:
- Unworn
- To be unwashed
- In original condition
- With all the labels attached
- In the original packaging
Items that do not meet these conditions are not eligible for return.
To ensure that your return can be processed correctly, all returns must be registered via our official returns portal before shipment.
Returns sent to our warehouse without prior registration via the return portal will not be processed. This also applies to returns sent via external courier services that have been arranged independently and not requested via our return portal. In such cases, the package may be refused upon arrival or returned to the sender.
Items that cannot be returned
- The following items cannot be returned:
- Underwear, including socks
- Perfumes without the original sealed packaging
- Items on sale
- Items returned after the 14-day return period
Bundles & promotional offers
Bundles or multipacks can be returned provided that the complete set is returned, including all individual items and the original packaging. Individual items from a bundle cannot be refunded separately.
Items purchased as part of 1+1 or 2+1 promotion campaigns are considered final sales and are not eligible for a refund.
Trade
We do not offer direct exchanges.
If you would like a different size or item, we request that you return your order for a refund and place a new order separately.
Return costs
The shipping costs for returns are the responsibility of the customer and vary depending on your location and the chosen courier. For international returns, any customs duties, import taxes, or related costs are the responsibility of the sender.
If you selected 'Fast & Insured Shipping' at checkout, these service fees are non-refundable.
We recommend using a shipping method with tracking and keeping the shipping receipt until your return has been processed.
Return shipping costs are non-refundable.
Refunds
As soon as your return is received and approved in our warehouse, your refund will be processed within 10 working days.
Refunds are credited back via the original payment method.
Depending on your payment provider, it can take up to 3 business days for the amount to appear in your account.
You will receive a confirmation email as soon as your refund is completed.
Damaged or defective items
If you receive a damaged or defective item, please contact customer service within 48 hours of delivery.
Please provide your order number and attach clear photos of the problem. We will review your case and advise you on the next steps.